Privacy Policy

This Privacy Policy explains how Spoke House processes personal data in connection with its website and bicycle repair workshop services in Masallı, AZ. It applies to service inquiries, bookings, workshop intake, repairs, collection, and related communications.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data Category

Data We Collect

We may collect contact details, service inquiry information, appointment details, bicycle intake and repair notes, communication records, payment-related information, and technical data such as device and browser information. Where a bicycle is brought in for inspection or repair, we may also process information needed to identify the requested work, confirm compatibility, and record the service summary.

The categories of data collected depend on how a person uses the website, booking channels, and workshop services.

Collection Source

How We Collect Data

We receive personal data when a user contacts us, submits a form, books a service, visits the workshop, or approves a quote. We may also obtain information from records created during intake, inspection, repair, quality checks, and collection of the bicycle, as well as from standard website logs and cookie-based analytics where enabled.

Information comes from direct submissions, workshop interactions, and limited technical collection from the site.

Cookie Type

Types of Cookies

The website may use essential cookies to support core functions, preference cookies to remember settings, and limited analytics cookies to understand general site use. Cookies are used in a practical way and are not intended to collect more information than is needed for the website to function and improve.

We use only standard cookie categories needed for operation, preferences, and basic measurement.

User Control

Cookie Controls

Users can usually control cookies through their browser settings and, where available, through the website’s cookie choices. Disabling some cookies may affect form functions, booking convenience, or site performance, but it should not prevent basic access to the page.

Browser settings and cookie prompts can be used to limit non-essential cookies.

Privacy Contact

Contact Information

Email contact

[email protected]

Telephone contact

+994 50 494 52 85

Postal address

2A, Qarabağ 2 Küçəsi, Masallı, AZ

Privacy contact

[email protected]

User Rights

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. Some records may need to be kept where required for business, accounting, safety, or legal reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.

Requests

How to Make a Request

To protect privacy, we may ask for enough information to verify the requester and locate the relevant records. If a request cannot be fully granted, we will explain the reason in general terms and, where possible, provide the part that can be completed.

Requests are reviewed against identity and record-matching checks before any disclosure or change is made.

Data Retention

We retain personal data for the period needed to manage inquiries, complete repairs, document service history, handle payment and accounting matters, and meet legal or operational obligations. When data is no longer needed, we delete it or anonymize it where that is appropriate.

Records are kept only as long as needed for service, accounting, or legal purposes.

Policy Updates

Policy Changes

When we make material changes, we will update the policy text on the website and, where appropriate, provide a notice through the usual communication channel used for the service. The revised version applies from its stated effective date.

This policy may be revised to reflect changes in services, legal requirements, or data practices.

How We Use Data

We use personal data to respond to service inquiries, schedule appointments, manage bicycle intake, carry out inspection and repair work, prepare quotes, record approvals, communicate progress, complete collection summaries, process payments, maintain business records, and operate the website. We also use limited technical data to secure the site, prevent misuse, and understand basic usage patterns.

Processing is tied to workshop operations and website administration.

Service Providers

We may share personal data with service providers that help operate the website, process bookings, handle communications, support payment processing, or maintain business records. These parties may use the data only for the services they provide to us and are expected to handle it with appropriate confidentiality and security measures.

Operational sharing is limited to service providers that support the workshop or website.

Legal Disclosures

We may disclose personal data where required to comply with law, a valid court order, or another lawful request from a public authority. We may also share information when needed to establish, exercise, or defend legal claims, or to protect the rights and safety of the business, customers, or others.

Legal disclosure is limited to what is necessary and proportionate.